Service Ticket Queue & SLA Risk Dashboard — free Excel template
Monitor open tickets, SLA breach risk, and agent productivity in real time
Operations · dashboard · CC0 · Public domain · Built by Sheetly AI
About this template
This operations dashboard brings together indicators like "Open Tickets", "Tickets at SLA Breach Risk" and "Average First Response Time" in a single view. Edit the entries in the Data tab and the dashboard numbers update instantly — no need to build the spreadsheet from scratch.
Use this template to track your support team’s ticket queue, SLA performance, and individual agent productivity. Enter each ticket with its key details, including priority, SLA target, and resolution metrics. Review the KPIs and comparison bars to quickly identify SLA breach risks, overloaded agents, and improvement opportunities. Update the data regularly to maintain an accurate operational view and support staffing and workflow decisions.
Released under the CC0 license (public domain): you can download, edit and use it freely — including in commercial projects — with no attribution required.
Use cases
- Visualize indicators like "Open Tickets" and "Tickets at SLA Breach Risk"
- Make faster decisions based on "Average First Response Time"
- Compare your operations without building the spreadsheet from scratch
- Edit the entries in the Data tab and watch the dashboard recalculate automatically
Key features
- Open Tickets
- Tickets at SLA Breach Risk
- Average First Response Time
- Visual dashboard with 3 automatic indicators
- Editable formulas in the Data tab
- In-cell mini charts (sparklines)
What's inside the file
- 3 tabs: Dashboard, Data, Instructions
- 40 working formulas — including SUM, AVERAGE, COUNTA. They recalculate as you edit, so the sheet stays yours after download.
- Sized for real data: up to 37 rows × 18 columns already laid out and formatted.
- Built-in chart that updates with your numbers.
Everything is a normal .xlsx: it opens in Excel, Google Sheets, LibreOffice and Numbers, with no add-ons, no macros and no locked cells.
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