Field Service Dispatch & Capacity Operations Dashboard — free Excel template
Track technician capacity, travel time, and first-visit resolution performance
Operations · dashboard · CC0 · Public domain · Built by Sheetly AI
About this template
This operations dashboard brings together indicators like "Total Service Visits", "Average Travel Time per Visit" and "First-Visit Resolution Rate" in a single view. Edit the entries in the Data tab and the dashboard numbers update instantly — no need to build the spreadsheet from scratch.
This template helps field service teams monitor dispatch capacity, travel efficiency, and first-visit resolution rates across technicians and service zones. Enter each service visit with date, technician, zone, travel time, on-site time, and whether the issue was resolved on the first visit. Use the KPIs and comparison bars to identify workload balance, travel inefficiencies, and training needs. Review trends regularly to optimize routing, staffing, and technician performance.
Released under the CC0 license (public domain): you can download, edit and use it freely — including in commercial projects — with no attribution required.
Use cases
- Visualize indicators like "Total Service Visits" and "Average Travel Time per Visit"
- Make faster decisions based on "First-Visit Resolution Rate"
- Compare your operations without building the spreadsheet from scratch
- Edit the entries in the Data tab and watch the dashboard recalculate automatically
Key features
- Total Service Visits
- Average Travel Time per Visit
- First-Visit Resolution Rate
- Visual dashboard with 3 automatic indicators
- Editable formulas in the Data tab
- In-cell mini charts (sparklines)
What's inside the file
- 3 tabs: Dashboard, Data, Instructions
- 40 working formulas — including SUM, AVERAGE, COUNTA. They recalculate as you edit, so the sheet stays yours after download.
- Sized for real data: up to 37 rows × 18 columns already laid out and formatted.
- Built-in chart that updates with your numbers.
Everything is a normal .xlsx: it opens in Excel, Google Sheets, LibreOffice and Numbers, with no add-ons, no macros and no locked cells.
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